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Return Policy

We are dedicated to providing you with a premium shopping experience. If you are not satisfied with your purchase, we accept returns subject to the conditions below.

Return Window

You have 30 days from the date of receipt to request a return. To be eligible for a return, your item must meet the conditions in “Eligibility Requirements” below.

Eligibility Requirements

  • Items must be in the same condition as received: unworn, unused, with tags, and in original packaging
  • Proof of purchase or receipt is required
  • Items must not be on the non-returnable list (see below)

How to Return

  1. Contact us at support@irisharp.com to initiate your return
  2. Once your return is approved, we will send you a return shipping label and detailed instructions
  3. Send the package back to the provided address

Note: Items returned without prior request will not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Custom products (special orders, personalized items, prescription lenses made to your specifications)
  • Personal care goods (beauty products)
  • Perishable goods (food, flowers, plants)
  • Hazardous materials, flammable liquids, or gases
  • Final sale items or gift cards
  • Items returned more than 30 days after delivery

Prescription Lenses — Special Notice

Because prescription lenses are custom-manufactured to your specific prescription, prescription eyewear is generally non-returnable and non-refundable unless:

  • The lenses are defective
  • The prescription was filled incorrectly by us
  • The product arrives damaged

For kids multi-zone lenses, we offer a one-time lens replacement within 180 days of purchase if your child’s prescription changes. See our 180-Day Lens Replacement Program in the Terms of Service (Section 6.4) for full terms and conditions.

Damages & Issues

Please inspect your order upon reception. If your item is defective, damaged, or you received the wrong item, contact support@irisharp.com immediately so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to the same eligibility requirements above. This right does not apply to custom-made prescription lenses.

Refunds

  • Once we receive and inspect your return, we will notify you if the refund is approved
  • If approved, you will be automatically refunded to your original payment method within 10 business days
  • If more than 15 business days have passed since approval, contact support@irisharp.com

Shipping Costs for Returns

  • Defective, damaged, or incorrectly fulfilled items: We cover return shipping costs
  • Change-of-mind returns: Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable unless the return is due to our error

Order Cancellation

  • Orders that have not yet shipped may be cancelled for a full refund
  • Orders that have already shipped cannot be cancelled; please follow the return process after delivery
  • Custom prescription orders cannot be cancelled once production has begun
    Prescription lenses are custom‑made products. Returns or exchanges are only accepted for quality‑related issues. Non‑quality issues do not support return or exchange.

Contact Information

For any questions about returns, refunds, or cancellations:

IRISHARP (Operated by Liuyang Huaichuan Hua Wei Department Store) 📍 Guizhai East Road No.386-D343, Huaichuan Subdistrict, Liuyang, Hunan 410300, China 📧 support@irisharp.com 📞 +86 135 2923 5852 🕐 Customer service hours: Monday – Friday, 9:00 – 18:00 (China Standard Time, UTC+8)

Last updated: August 29, 2026