180-Day Lens Replacement Program

This program applies only to IRISHARP kids' myopia-control lenses (DIMS and HALT designs). If your child's prescription changes by more than 0.50 diopters (0.50 D) within 180 days of receiving their IRISHARP kids' myopia-control lenses, we will replace the lenses at no additional cost.

Who Is Eligible

To qualify for the 180-Day Lens Replacement Program, all of the following conditions must be met:

  • You purchased IRISHARP kids' myopia-control lenses (DIMS or HALT design) directly from irisharp.com
  • Your child's prescription has changed by more than 0.50 D (0.50 diopters) in either eye
  • The change is measured within 180 days of the original lens shipment date
  • You have uploaded a current optometric prescription issued by a licensed hospital eye care department or ophthalmology clinic, dated within the last 30 days

How to Submit a Claim

  1. Start your claim by emailing support@irisharp.com with your original order number
  2. Upload your child's new prescription from a licensed hospital eye care provider, dated within the last 30 days
  3. Wait for verification — our team will review your submission within 3 business days
  4. Receive your replacement lenses — shipped at no cost to you

Required Submission Materials (Mandatory)

Every claim must include all of the following materials. Claims missing any item will be automatically rejected without further review:

  • A prescription document must be uploaded. Verbal descriptions, prescription summaries, or recall-from-memory will not be accepted. Photocopies and screenshots are accepted only if all prescription details are clearly visible (sphere, cylinder, axis, PD, and add power if applicable).
  • The prescription date must be within the last 30 days. The issue date printed on the prescription must be no more than 30 days before your claim submission date. We will verify the issue date with the issuing hospital or clinic.
  • The prescription must be from a licensed hospital or ophthalmology clinic. Prescriptions from retail optical shops, online vision tests, or non-medical providers will not be accepted.

Prescription Age Policy

To prevent fraud and ensure your child's replacement lenses match their actual current vision, we apply a strict prescription freshness requirement:

  • 30-day rule: Only prescriptions issued within 30 days of your claim submission date are accepted.
  • 6-month absolute cutoff: Any prescription dated more than 6 months before your claim submission will be automatically rejected, regardless of any longer general prescription validity period in your jurisdiction.
  • One fresh prescription per claim: Each claim requires a brand-new prescription from your child's most recent eye exam. We do not accept previously submitted prescriptions, photocopies, or prescriptions from non-hospital providers (e.g., online vision tests, retail optical shops).
  • Provider verification: IRISHARP reserves the right to contact the issuing hospital or clinic to confirm the prescription's authenticity and date of issue.

What the Program Covers

  • One-time lens replacement to your child's new prescription
  • Same lens design technology as your original order (DIMS or HALT)
  • Standard shipping of replacement lenses

What the Program Does Not Cover

  • Standard IRISHARP lenses that are not kids' myopia-control designs (e.g., blue light, reading, progressive, sunglasses)
  • Frame replacement
  • Expedited or international shipping fees
  • Prescription changes resulting from eye injury, surgery, or diagnosed eye disease
  • Second replacement claims within the same 180-day period
  • Products purchased from authorized retailers other than irisharp.com
  • Claims submitted without a complete uploaded prescription
  • Claims submitted with prescriptions older than 30 days from the issue date
  • Claims submitted with prescriptions dated more than 6 months before the claim date
  • Claims submitted with prescriptions from non-hospital or non-clinic providers

Program Conditions

  • Replacement lenses carry their own 180-day replacement window starting from the new shipment date.
  • The program covers lens replacement only. It is not a guarantee of medical outcome, vision stability, or myopia progression.
  • IRISHARP reserves the right to verify prescription documentation with the issuing provider.
  • This program may be modified or discontinued at any time without prior notice.

Need Help?

For questions about the 180-Day Lens Replacement Program or to start a claim, contact us:

  • Email: support@irisharp.com
  • Phone: +86 135-2923-5852
  • Hours: Monday - Friday, 9:00 - 18:00 (China Standard Time, UTC+8)

The 180-Day Lens Replacement Program is offered at the sole discretion of IRISHARP and applies only to kids' myopia-control lenses (DIMS and HALT designs). IRISHARP lenses are vision correction products, not medical devices, and do not diagnose, treat, cure, or prevent any disease. Individual results vary. Always consult a qualified eye care professional for prescription guidance and medical advice.