Returns & Exchanges

We want you to absolutely love your IRISHARP frames. If something isn't right, we'll make it right — quickly and free of charge.

30-Day Money-Back Guarantee

You have 30 calendar days from the date of delivery to return any IRISHARP frame for a full refund. No restocking fees. No hidden charges. No fine print.

What's Eligible for Return

✅ Eligible for return:

• Non-prescription frames in original, unworn condition
• Prescription frames (subject to custom-lens terms below)
• Items returned in original packaging with all accessories

❌ Not eligible for return:

• Custom engraved frames
• Items showing signs of wear, scratches, or damage
• Items returned after 30 days from delivery
• Gift cards

Custom Prescription Lenses — Additional Terms

Prescription lenses (including blue light, progressive, myopia control DIMS / HALT, and night driving) are customized, personalized products. Beyond the 30-day general terms, the following additional conditions apply:

✅ Accepted returns within 30 days:

• Frames or lenses do not match your order specifications (factory error)
• Prescription filled incorrectly (wrong diopter / PD / astigmatism values)
• Defective or damaged upon arrival (provide photos within 7 days of receipt)

❌ Not accepted for return on custom lenses:

• Customer-submitted incorrect optometry data (we fill to your submitted prescription)
• Subjective visual discomfort with a correctly filled prescription
• Change of mind after production has been completed

Free First Exchange

Need a different size, color, or style? Your first exchange is on us — we cover return shipping. After the first exchange, return shipping is $7.95 per order.

If your correctly-prescribed lenses simply don't suit your frame style, we'll happily exchange them for a different frame at the same price point.

How to Start a Return

1. Email support@irisharp.com with your order number
2. We email you a prepaid return shipping label within 1 business day
3. Pack your frames in the original case and box
4. Drop off the package at any UPS or USPS location
5. We process your refund within 5–10 business days of receiving your return

Refund Method

Refunds are issued to your original payment method. Please allow an additional 3–5 business days for your bank or credit card company to post the refund to your account.

Damaged or Defective Items

If your IRISHARP frames arrive damaged or defective, we'll send a replacement immediately at no cost. Email us at support@irisharp.com with:

• Your order number
• A photo of the damage
• A brief description of the issue

Need Help?

📧 support@irisharp.com

🕐 Customer service hours: Monday–Friday, 9 AM – 6 PM EST

We stand behind every pair of frames we ship. Your satisfaction is our sharpest priority.

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