Contact Us
support@irisharp.com
This is the fastest way to reach us. For order-related questions, please include your order number.
📞 Phone
+86 135 2923 5852
Customer service hours: Monday – Friday, 9:00 – 18:00 (China Standard Time, UTC+8)
📍 Mailing Address
IRISHARP (Operated by ShenYang Zhi EnZhen Trading Co., Ltd.) Room 7-21210, 7th Floor No. 39-4 Chuangxin 2nd Road, Hunnan District Shenyang, Liaoning China
⚠️ We do not accept walk-in customers. Please contact us by email or phone before sending any returns or correspondence.
Common Inquiries
| Topic | Where to find help |
|---|---|
| Order status / tracking | Email support@irisharp.com with your order number |
| Prescription questions | Talk to your eye care professional — IRISHARP is not a medical provider |
| Returns & refunds | See our Refund Policy |
| Shipping & delivery | See our Shipping Policy |
| Lens design questions | See product pages — for medical advice, consult your eye doctor |
| Bulk / wholesale orders | Email support@irisharp.com with subject line "Wholesale Inquiry" |
Response Times
- Email inquiries: Within 1 business day
- Phone inquiries: Live answer during business hours; voicemail returned within 1 business day
- Returns processing: 5–10 business days after we receive your return
Languages
Our customer service team communicates in: - English - 中文 (Chinese / Mandarin)
Operated by Shenyang Zhi EnZhen Trading Co., Ltd. Last updated: September 22, 2026